Shipping & Delivery

When will I receive my items?

  • All items are produced and shipped within 3 to 7 business days from the time of purchase.
  • Standard shipping times apply afterward.
  • For tracking details, click the link in your confirmation email.
  • Note: International deliveries may take longer due to customs regulations.
  • If your order hasn’t arrived within the expected lead time, please contact us at sale@kazuprints.store.

Where is my item?

  • Track your order using the tracking link in your shipping confirmation email.
  • Alternatively, enter your order number in the “Track Packages” section on our website.

Payment

What methods of payment do you accept?

  • We accept major credit and debit cards, including Visa and MasterCard.

Do you accept PayPal?

  • Yes.

Do you accept Pre-Paid gift cards?

  • No.

Shipping Information

Do you ship internationally?

  • Yes, we ship worldwide! Shipping rates and delivery times will vary depending on your location.

How much does shipping cost?

  • Shipping costs depend on your location and the number of items.
  • Exact costs are displayed during checkout after entering your address.

Order Issues

What should I do if the page isn’t loading?

  • Don’t hesitate to get in touch with us and describe the issue so we can fix it as soon as possible.

Why am I getting an error message?

  • Contact us with details of the error, and we will resolve it promptly.

Can I swap or change my order after purchase?

  • If you chose the wrong item, size, or shipping address, please get in touch with us immediately.
  • If we catch the error before production/shipping, we’ll make the change.

Returns & Exchanges

What is your return/exchange policy?

  • Returns are accepted within 30 days of delivery.
  • Items must be returned in their original packaging and in good condition.
  • For exchanges, email us at sale@kazuprints.store. A $20 restocking fee may apply.

What happens if my item was “Returned to Sender”?

  • If your order is undeliverable and returned to us, we will reship it at no additional cost.

What happens if my item is damaged?

  • If the item is defective due to our error, we’ll replace it at no extra cost.
  • If a replacement is unavailable, you’ll receive a refund or a comparable item of your choice.

What happens if the item is damaged after washing?

  • Follow the washing instructions on your packing slip.
  • If you believe the product is defective, email us at sale@kazuprints.store.

What if I received the wrong product or a defective item?

  • We’re truly sorry for the mistake!
  • Email us your order number at sale@kazuprints.store.
  • We’ll send you the correct item, cover shipping costs, and fix the issue promptly.

If you have further questions, feel free to reach out to us at sale@kazuprints.store. We’re here to help! ????